GENERAL CONDITIONS OF SALE
ARTICLE 1 - Scope of Application
These Terms and Conditions apply, without limitation or qualification, to any booking of individual, e-learning or group training courses ('The Services') offered by AACCES, Support en Développement ('The Provider') to consumers and professionals ('The Customer' or 'The Customers') on its website https://www.aacces-group.com. The main features of the Services are presented on the Site. The Customer is required to read them before registering for a training course.
ARTICLE 2 - Pre-registration
The Customer selects on the Site the Services he wishes to order, according to the following modalities:
- The Customer selects the desired Service after having read the characteristics of the Service
- Once the Service is selected, the Customer can check the availability dates of the Service through a dedicated page if it is about trainings ('Booking') or contact the Provider through a dedicated contact form ('Contact') for the other Services.
- In the case of Trainings, the Customer will have to fill in some information through a form automatically sent to AACCES. In the case of the Contact form, only the essential information (Name, First Name, Organization, Phone, Email) is requested, in addition to the contact message.
ARTICLE 3 - Pricing
The Provider uses a modular pricing system based on different characteristics (type of Service, number of simultaneous registrations, options, etc.) and therefore does not display its prices online on the Site.
See Article 4 - Subscription conditions and commitment for more details.
ARTICLE 4 - Registration and commitment conditions
The order of the Service by the Customer is free of commitment for both parties and constitutes a first formal contact having no contractual value.
Any contractualization of Services between the Customer and the Service Provider is automatically made through a dedicated offer once the contact is established.
ARTICLE 5 - Provision of Services
5.1. Pre-registration for training sessions announced on the Reservation calendar:
The pre-registration to a training session does not guarantee the final reservation of one or more places in the said session, the Provider reserving the right to modify, delete or move the training dates as it sees fit, and to accept or not the registration of a Customer on a training session.
5.2. E-learning and online training
In order to access the content of an e-learning/online training, the Customer must be equipped with a good quality internet connection as well as a computer and/or a smartphone and/or a tablet, and the software allowing him to read or listen to the files he will have access to. The Customer shall not be entitled to any refund and the Provider shall not be liable if the Customer does not have a good internet connection and/or the appropriate equipment to access or read the content of the training. The Customer declares that he/she has received all the information and advice necessary to make, under his/her sole responsibility, all decisions relating to the choice of the e-learning course(s) ordered. The Customer has verified that the course(s) meet his/her needs: the Customer is solely responsible for the choices made at the time of his/her order.
The Customer will have access to the content of the e-learning/online course according to the terms and conditions presented in each course.
Throughout the course, the Customer will have access to a help desk whose number will be communicated to him/her at the time of his/her reservation.
The Customer will be responsible for following the training, as well as for assimilating the content of the training, which will depend in particular on the Customer's assiduity and seriousness in following, understanding and applying the information transmitted.
Once the Customer has completed the training, the Provider will issue a certificate or a training attestation according to the terms and conditions defined in the training presentation.
5.3. General provisions
The Provider undertakes to make its best efforts to provide the services ordered by the Customer, within the framework of an obligation of means and within the deadlines specified on the Site. If the ordered services have not been provided within the time specified on the Site, for any reason other than force majeure or the Customer's fault, the request may be terminated at the written request of the Customer.
The identification of the provider is as follows:
Name : AACCES, Support en Développement
Registered office : BP 12 765 Avenue du Mounio, Plateau II Rue IB-69, n° 122, NIAMEY Niger
Registration number: RCCM-NI-NIA 2014B 2918
Article 6 - Responsibility of the Provider - Guarantee
The Provider shall guarantee, in accordance with the legal provisions in force and without additional payment, the Customer against any lack of conformity or latent defect, resulting from a design or implementation defect of the ordered Services. In order to assert its rights, the Customer shall inform the Provider in writing of the existence of the defects or lack of conformity within a maximum period of 2 days from the provision of the Service. The Provider shall reimburse or have rectified (to the extent possible) the Services deemed defective as soon as possible and no later than 14 days following the Provider's finding of the defect or fault. The refund shall be made by crediting the Customer's bank account.
The Provider's warranty is limited to the reimbursement of the Services actually paid by the Customer and the Provider shall not be held responsible or liable for any delay or non-performance resulting from the occurrence of a force majeure event usually recognized by the French jurisprudence. The Services through the Provider's Site are in accordance with the regulations in force in Niger. The Provider shall not be liable for any failure to comply with the laws of the country in which the Services are provided, which it is the Customer's sole responsibility to verify. In addition, the Provider shall not be liable for any interruption in the provision of the Services due to maintenance operations of its Website or server, of any duration whatsoever, in case of technical malfunctions such as a failure or a power outage or an interruption of the Internet connection.
Article 7 - Protection of personal data
In application of the regulations in force in Niger, it is reminded that the personal data requested from the Customer are necessary for the processing of his order or pre-registration, and for the establishment of invoices, in particular. This data may be communicated to the Service Provider's possible partners in charge of the execution, processing, management and payment of orders. The processing of the information communicated through the Site corresponds to the legal requirements in terms of personal data protection. The information system used ensures optimal protection of this data. The Customer has, in accordance with national regulations, a permanent right of access, modification, rectification, opposition, portability and limitation of the processing of information concerning him. This right can be exercised by mail, and by proving his identity to the address mentioned in article 5.3.
The content of the Site is the property of the Provider and is protected by Nigerien and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement of copyright. In the same sense, the Provider owns all intellectual property rights on the training materials given to the Customer, of whatever nature (text, video, audio, questionnaires, Powerpoint or Word files, etc.). and their contents made (even at the request of the Customer) in order to provide the Services to the Customer. The training materials are made available to the Customer for his personal use only. The Customer is therefore prohibited from reproducing or exploiting the said training materials and/or their contents without the express, written and prior authorization of the Provider, which may be conditional on a financial consideration.
Article 8 - Force majeure
The Provider shall not be liable if the non-performance or delay in the performance of any of its obligations, as described in the Site, results from a case of force majeure.
A case of force majeure is any event beyond the control of the debtor of the obligation, which could not be reasonably foreseen at the time of ordering the Service, and whose effects cannot be avoided by appropriate measures.
By express agreement, the following also constitute force majeure :
- An inaccessibility to the Site due to an event, including technical or technological, beyond the control of the Provider, or in case of emergency;
- An accident, an illness or a hospitalization of a trainee in the days preceding, or on the dates of realization of the training
If the impediment is temporary, the performance of the obligation is suspended and the Provider and/or the Client undertakes to make every effort to resume such performance as soon as possible.
If the impediment is permanent, the parties will be released from their respective obligations and only the Services actually provided by the Provider will remain due by the Customer, prorated to the price of the Training or according to the degree of progress of another service.
Article 9 - Applicable law - Language
The present GCS and the operations which result from it are governed by the Nigerien law.
They are written in French. In the event that they are translated into another language, only the French text will be deemed authentic in the event of a dispute.